Terms of Service

These Terms of Service ("Terms") govern your use of ChiroEnroll's website and credentialing services. By purchasing our services, you agree to these Terms. Please read them carefully.

1. Services Provided

ChiroEnroll provides insurance credentialing and payer enrollment services for licensed chiropractors in the United States. Our services include:

• CAQH ProView profile creation and maintenance
• Submission of payer enrollment applications to selected insurance companies
• Follow-up communications with payers regarding application status
• Real-time credentialing status dashboard
• Ongoing credential maintenance (for monthly plan subscribers)

2. 48-Hour Submission Guarantee

We guarantee to submit your insurance applications within 48 business hours of receiving your complete intake form and all required documents. "Complete" means all required fields are filled and all required documents have been uploaded.

If we fail to submit within 48 business hours of receiving your complete intake form, you are entitled to a full refund. To claim this refund, contact us within 7 days of the missed deadline at support@chiroenroll.com.

This guarantee applies to submission only, not to payer approval timelines. Insurance companies independently determine their approval timelines, which typically range from 60 to 180 days. We have no control over payer processing times.

3. What We Do Not Guarantee

ChiroEnroll does not guarantee:

• Approval by any specific insurance company or payer
• Approval within any specific timeframe beyond our submission guarantee
• In-network participation with closed panels
• Specific reimbursement rates from any payer
• Retroactive billing privileges (varies by payer)

Some insurance panels may be closed to new providers at the time of application. We will notify you if this is the case and advise on alternatives.

4. Client Responsibilities

To use our services effectively, you agree to:

• Provide accurate, complete, and truthful information on all forms and documents
• Ensure all licenses and certifications are current and valid at the time of submission
• Maintain active malpractice insurance throughout the credentialing process
• Respond promptly to any requests for additional information from ChiroEnroll or from payers
• Notify us of any changes to your license, address, or practice information
• Not submit false or misleading information to any insurance company

Providing false information to insurance companies is a federal crime. ChiroEnroll is not responsible for consequences arising from false information provided by clients.

5. Payment Terms

Payment is due in full at the time of service selection. We accept payment via Stripe. All prices are in USD.

• Starter ($799): One-time fee for credentialing with up to 5 payers
• Complete ($1,297): One-time fee for credentialing with unlimited payers
• Group ($997/provider): One-time fee per provider for practices with 2+ chiropractors
• Monthly ($299/month): Recurring monthly fee for ongoing credential maintenance

Monthly subscriptions may be cancelled at any time with 30 days notice. No refunds are issued for partial months.

6. Refund Policy

Refunds are available in the following circumstances:

• 48-hour guarantee violation: Full refund if we miss our submission deadline (see Section 2)
• Duplicate payment: Full refund for any accidental duplicate charges
• Service not rendered: Full refund if we are unable to begin your credentialing process

Refunds are not available once applications have been submitted to payers, as work has been performed. If you are unsatisfied with the service, please contact us and we will work to resolve your concern.

7. Resubmission Policy

If a payer rejects your application due to an error made by ChiroEnroll, we will resubmit at no additional charge. If a rejection is due to information you provided that was inaccurate or incomplete, resubmission may require an additional fee.

8. Confidentiality

ChiroEnroll treats all client information as confidential. We will not disclose your personal, professional, or financial information to any party other than the insurance companies and payers you have authorized us to contact on your behalf. For full details, see our Privacy Policy.

9. Limitation of Liability

ChiroEnroll's total liability for any claim arising from our services is limited to the amount you paid for the service in question. We are not liable for:

• Lost revenue during payer processing periods
• Payer decisions to deny, delay, or close panels
• Consequences of incorrect information provided by you
• Indirect, consequential, or punitive damages of any kind

10. Modifications to Services

We reserve the right to modify our services, pricing, and these Terms at any time. Material changes will be communicated to active clients by email with 30 days notice. Continued use of our services following such notice constitutes acceptance of the updated Terms.

11. Governing Law

These Terms are governed by the laws of the United States. Any disputes arising from these Terms or our services shall be resolved through binding arbitration.

12. Contact

For questions about these Terms:

ChiroEnroll
Email: support@chiroenroll.com
Website: chiroenroll.com

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These Terms of Service were last updated April 2026. By using ChiroEnroll services, you agree to these terms.